Privacy Policy

Last updated: April 2026

1. Who We Are

SolarStream Philippines ("SolarStream", "we", "us", or "our") is a solar energy company based in Tuburan, Cebu, Philippines. We operate the website solarstreamph.com and provide solar installation and consultation services across the Philippines.

If you have any questions about this policy, contact us at [email protected] or call +63 947 678 1297.

2. Information We Collect

We collect information you voluntarily submit through our website contact forms, including:

• Name — to address you properly and personalize communication
• Phone number — to schedule site assessments and follow up on inquiries
• Email address — to send you your inquiry confirmation and our response
• Property type and location — to route your inquiry to the right assessment team
• Project details / message — to understand your solar needs before we contact you

We do not collect payment information through this website. We do not use tracking cookies, third-party analytics, or advertising pixels on this site.

3. How We Use Your Information

We use the information you provide exclusively to:

• Respond to your inquiry within 24 business hours
• Schedule a free site assessment at your property or via video call
• Provide you with a customized solar system proposal
• Follow up on your inquiry if you have not responded (maximum twice)

We do not sell, rent, share, or trade your personal information with any third party for marketing purposes.

4. Data Retention

Inquiry data submitted through our contact form is retained in our email system for a maximum of 2 years, after which it is deleted unless you have become an active customer, in which case project records are retained for 10 years for warranty and service purposes.

If you would like your data removed sooner, contact us at [email protected] and we will delete your records within 7 business days.

5. Data Security

Form submissions are transmitted over encrypted HTTPS connections. Our website hosting uses industry-standard server security. Inquiry emails are received in a secured business email account with two-factor authentication.

We acknowledge that no method of electronic transmission is 100% secure. However, we take commercially reasonable steps to protect your information.

6. Third-Party Links

Our website may contain links to third-party sites (e.g., Facebook, WhatsApp, government portals). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information.

7. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (right to erasure)
• Object to the processing of your data
• File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our website, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Our Data Privacy Officer

For any data privacy concerns or requests:

• Email: [email protected]
• Phone: +63 947 678 1297
• Address: Burgos St, Brgy. 3, Tuburan, Cebu 6028, Philippines